Return & Refund Policy

Thank you for shopping at SteelNow.com

We aim to provide 100% satisfaction to our customers and partners.

If you are not completely satisfied with your purchase we are here to help.

Returns

• Return requests must be submitted within 30 calendar days of initial purchase date.
• Any and all cut to size, value add or sale items are not eligible for returns unless the product is defective.
• If an item is defective, SteelNow will replace the item with one of identical metal, grade and/or alloy.
• To be eligible for a return, the item must be in original condition and accompanied by proof of purchase. If the item is not in original condition, we reserve the right to refuse a return.
• Each return will be accepted at the manager's discretion due to the individual or specific nature of the request.
• Customer is responsible for returning item to SteelNow or location of pickup.
• Returns may be subject to a 10% restocking fee.

Refunds

• Once SteelNow or its partners receive the item in question, the customer will be notified of its receipt, and the inspection of the item will begin.
• Throughout and at the completion of the inspection process, the customer will be contacted about the status of the request.
• If the return is approved, SteelNow will initiate a refund to the original method of payment.
• SteelNow will process the refund within 1-3 business days of completion of inspection, and the customer will receive full credit according to the customer's credit card policy and timeline.

Contact Info

To request a return and/or initiate a refund please contact info@steelnow.com and include original receipt, reason for return and contact information.