FAQ
Q: Who is SteelNow?
A: SteelNow is a metal network dedicated to simplifying the procurement process for metal buyers. Through strategic partnerships with nearly 60 metal suppliers throughout Texas, we offer a streamlined approach that addresses common challenges encountered by metal buyers who may lack the time to hunt for optimal prices and lead times.
Q: How does the process work?
At SteelNow, we've crafted a process to ensure your metal procurement experience is hassle-free and optimized for cost savings and time efficiency. Here is how it works:
You Reach Out to SteelNow: Please tell us the type of metal you need. You can do this through our user-friendly platform or by contacting our dedicated team directly.
We Find the Best Options: Once we receive your metal requirements, our team draws upon our established relationships with trusted suppliers, negotiating on your behalf to ensure competitive rates and timely delivery.
We Arrange Delivery: Once we find what you need, we'll arrange procurement and get the metal to you.
You Get Responsive Customer Support: Our dedicated customer support team is at your service throughout the process. Whether you have questions, need updates on your order, or require additional information, we're here to provide timely and helpful assistance. Do you have a tough-to-find item? Our team leverages all resources to help you find it.
Q: Does SteelNow offer competitive prices?
At SteelNow, we prioritize transparency in our pricing approach. We focus on delivering exceptional value through time savings and convenience. While our goal is to secure the most competitive prices, there may be instances where achieving this proves to be a challenge.
Our model is centered on saving you valuable time in the metal procurement process. Instead of spending hours searching for the lowest price, SteelNow swiftly identifies the best options, enabling you to focus on more critical project aspects.
We recognize the significance of pricing and strive to strike a balance between competitive rates and the invaluable time we save for you. If you have specific budget considerations or preferences, communicate them with us, and we'll work diligently to accommodate your needs.
Q: What material does SteelNow offer?
A: SteelNow works with our network of nearly 60 local metal suppliers to get carbon steel, aluminum, stainless steel, and various red metals in nearly all sizes, shapes, and forms.
Q: Am I paying for “middleman” services with SteelNow?
SteelNow operates within our network of suppliers to provide you with the best value possible.
Purchasing Power:
Our strength lies in our robust network of nearly 60 suppliers. This extensive network grants us significant purchasing power, enabling us to negotiate favorable terms and secure competitive rates.
Direct Access:
By collaborating directly with our network of suppliers, we eliminate unnecessary intermediaries and associated markups. This direct access allows us to offer you a transparent and cost-effective solution while leveraging the collective strength of our supplier relationships.
Competitive Pricing:
Our commitment is to provide you with competitive pricing and a time-saving experience. The purchasing power we wield through our network allows us to pass on cost savings to you, ensuring that you benefit from favorable rates without compromising on quality.
Diverse Options:
The advantage of working with a diverse range of suppliers means that we can source materials from various channels, optimizing for both quality and cost-effectiveness. This approach helps us tailor solutions that align with your specific needs.
Q: Where is SteelNow located?
A: SteelNow has been a remote-only company since our inception in 2019. This means we do not have a physical warehouse. Instead, our agile approach leverages our vast local supplier network to arrange direct shipments, ensuring speed and efficiency.
Because there are no overhead costs linked to a warehouse, SteelNow can provide our customers with competitive pricing.
Q: How do I pay?
A: If loading items into your cart, you can submit your quote for fulfillment. From there, one of our team members will reach out to confirm the price and availability and take payment. The same process will occur if you call or email a quote request.
We accept credit cards, wire transfers, or checks. You may also apply for credit terms with SteelNow (subject to approval). Unfortunately, cash is not an accepted form of payment.
Payment will be taken in advance to ensure your order will be ready for pick-up or delivery.
Q: Do you speak Spanish or offer Spanish language translation?
A: For our Spanish-speaking customers, we can connect you with a Spanish-speaking representative. Alternatively, please submit a quote request via email, and we can translate and deliver a quote.
Q: Are you available on weekends?
A: Our hours of operation are Monday-Friday from 7 am - 5 pm CST. However, should you need something urgent outside of our normal business hours, please reach out, and our team will be prepared to handle your request at the start of the next business day.
Q: Where do I send an RFQ or materials list of job plans to receive a full quote?
A: You can send your information to SteelNow as follows:
Via email with specific details (e.g., material, shape, dimensions, quantities) to info@steelnow.com
Via phone with specific details (e.g., material, shape, dimensions, quantities) to 713-280-7144
Q: Do you sell used material or scrap?
A: We offer new, raw, or less-than-prime metal products. We do not offer scrap. Less than prime material is defined as metal containing varying degrees of surface rust or is considered surplus mill supply, unused, straight material.
Looking for help with your account? More questions? Check out the support portal!
Alternatively, you may contact us for more assistance.